We want every member of our pack to feel completely confident in the food they serve their dog. If for any reason within 10 days of receiving your order you are not fully satisfied, we’ll make it right—no hassle, no stress.

Errors, Defects, or Damaged Items

While uncommon, mistakes and shipping issues can happen. If your order arrives incorrect, damaged, spoiled, or unusable, please contact us immediately so we can take care of it right away.

Your dog’s safety and satisfaction come first.

Important Notes on Credits, Refunds & Replacements

Because our meals are fresh, perishable raw food, we cannot accept returns.

However, we happily offer:

Store credit
A refund
A replacement shipment

…for any damaged, spoiled, or incorrect items.

Please notify us of any issues within 24 hours of receiving your delivery. Credits and refunds are issued for the full product cost, including any applicable shipping.

How to Report an Issue

To help us resolve things quickly, please gather:

Order details
Product name(s) or your order number

A brief description of the issue
Photos are very helpful for damaged or defective items

Your preferred resolution
Store credit, refund, or replacement

If you are emailing us from a different address than the one on your account, please include your order number.

Contact Us

Email is the quickest way to reach us—and we pride ourselves on fast, friendly support.

📧 support@eatlikeawolf.com (replace with your final email)

If you prefer to call, please leave a voicemail and we’ll get back to you as soon as possible.

📞 [Insert Phone Number]

We Love Feedback

Whether you’ve had an amazing experience, encountered an issue, or just have a question, we want to hear from you. Your feedback helps us improve, refine our processes, and deliver the best possible nutrition for your dog.